Frequently Asked Questions

You’ll sit down with your RMT and review your intake form. This can include:

• a discussion about your health history and treatment goals
• an assessment of your condition
• discussing areas that you don’t want treated and the areas that are a priority for you
• developing a treatment plan together and consenting to the treatment plan
• options for disrobing, keeping clothing on, and/or draping during the treatment
• hands-on massage therapy
• reassessment and check in about what worked for you or if there is anything you would change for next time, and suggestions for homecare

Absolutely not! It is your decision whether you'd like casual conversation or complete quiet. 

If you request quiet, know that your therapist will still need to occasionally check in on the pressure and to instruct you to move if necessary. 

While massage often involves the use of oil or lotion directly on the skin, you can choose to keep your clothes on if this is more comfortable.

Let us know your preference on your intake form or during your first appointment. You can discuss which articles of clothing you’d like to keep on and what areas of the body you prefer to have treated—with or without oil or lotion. Ultimately, we’re here for you and can adapt to what feels most comfortable to you.

We require 24 business hours notice to cancel your appointment, otherwise you’ll be charged a cancellation fee (find more information under the "Cancellation Policy" Tab)

To cancel well in advance, you can do so through your online account or by call, text or email. If you need to cancel with less than 24 hours notice, please call us (and leave a voicemail if no one is available) at (778) 538-9886, text us, or email us at Sadie@KamloopsRMT.ca

The most common massage appointment is 60 minutes long, and we recommend this length for your first appointment. We also offer 30 minute, 45 minute and 90 minute treatments. 

Your appointment includes: a discussion/intake, assessment, hands on massage time, suggestions for homecare and collection of payment. 

Yes! We offer direct billing to most insurance companies including ICBC. 

Though we offer direct billing, we cannot guarantee it will be accepted or cover the entirety of your treatment costs. Please always remember to bring an alternative method of payment. 

Yes, we do! Please make sure to bring your claim number to your appointment. We offer direct billing to ICBC as well!

Some people experience muscle soreness after a massage, and others don’t. Post-massage soreness can feel enjoyable or uncomfortable, depending on the person. To relieve post-massage soreness, applying heat for 15 minutes can help, followed by moving the area with some gentle range of motion.

If you have a condition where you’re prone to uncomfortable muscle soreness that you’d like to minimize, your RMT can work with you to find the techniques and pressure that feel most comfortable for you. During your next appointment, tell one of our RMTs how you felt after your last massage in order to help create a treatment plan that best meets your needs.

Visa, Mastercard, American Express, Debit, e-transfers or cash.  All payments are due at time of service, including e-transfers.